To diagnose and solve queries quickly we use secure, advanced software to connect to your computer which will allow us to see at first-hand what is happening. Access is totally under your control and all work completely visible to you, meaning your data is never compromised.

Instant remote support steps:

  1. call 01604 590120
  2. enter the code you’re given
  3. allow/accept any security prompts

Remember, we’ll be on the phone with you all the way.

Costs for remote support:

£40 per half hour (If the remote was to take longer than an hour, we would prefer to have the machine in the workshop)

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