When making contact or when describing your repair, please do mention if it’s a computer, laptop or other device.
The more details you give us, the better we can communicate with you.

Bad example is:  “my laptops not working, how much to fix it”

Typical reply to this:  “You have supplied the least amount of detail humanly possible, We’re unsure how exactly to politely answer your request. Please throw us a bone, and go into more detail about the fault you’re experiencing”.

better example:  “my Compaq CQ50 laptop wont turn on, it lights up as normal and i can hear the fans, but nothing appears on the screen, any ideas?”.

Typical reply to this:  “many thanks for using the contacts form, many things can cause the fault you’re describing, can you please let us know if the laptop has been……..”

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